Green Speak Media :: TOS & Policy

Eligibility

Our services are only made available to individuals who can form legally binding contracts. Without limiting the following, our services are not available to suspended or ineligible customers. This includes 3rd parties who make use of a suspended customer's website or the services contained therein.
Persons under the age of 18 require parent or guardian supervision, or some other agent who is at least 18 years authorized to represent you.
You warrant that all actions that you make are done so in good faith and that you have no knowledge of your actions infringing upon or conflicting with the legal rights of a third party or a third party's trademark or trade name.
If you do not qualify, please do not use our services.

Refund Policy

For any web design, programming and graphics design orders, refund request must be placed within 48 hours after the order is placed. After the 48 hour period, full refund will not be possible as we have already started on your order. Partial refund will still be available after 48 hours and the actual amount refunded is solely the decision of Green Speak Media.
For recurring web hosting and domain payments, there will be no refund after the payment is received. The only exception is when we fail to provide you with the service described. If you wish to cancel your web hosting and/or domains, please contact us within 7 days of the next billing date.

Designs

You agree that the any design related products from Green Speak Media are not guaranteed a 100% satisfaction. This is due to difference in individual tastes and preferences. We only offer a set amount of design revisions marked on our packages, or 3 revisions if such information is not available.

Domain Names

Domain names that are bundled with any web design package are property of Green Speak Media, $50 administration fee applies if you wish to transfer the domain to your own registrar.
Even if you have received an invoice and/or funds have been removed from your account, this is not confirmation that your domain has been renewed in your name. It remains entirely your responsibility to ensure that legal ownership is vested in your name. This includes taking reasonable steps to make sure that the renewal has been successful.
Green Speak Media will not be liable in any way whatsoever if a domain renewal is not successful and the customer has not not exercised due diligence to rectify this, in line with our limitation of liability set out below in this agreement.

Price Locked

You will be charged the same price for your web hosting and domain name renewal as when you signed up (excluding when purchased during domain name specials). The pricing is locked in by our billing system.

Payment

The customer agrees to supply full payment for the services received from us, on or before the time period during which such services are provided. Except for two equal half payment, the first half is due before the commencement of order and the other half is due at the completion of the order.
If you want to cancel your your order, you must follow our official cancellation procedure.
All goods and services purchased for which payment has not been received in cleared funds, remains the property, internet property and intellectual property of Green Speak Media.
Your account will not be created or work performed until funds have been received in full as cleared funds. It is your responsibility to ensure we have received funds by the due date to avoid suspension and/or termination of our products and services.
We reserve the right to change and refuse payment methods to clients at our sole discretion.

Administration Charges

If you have made an over payment on your account and require a refund, you will receive a refund, minus a $5.00 administration charge, to cover our bank fees and company administration.
If payment is not received 14 days after the invoice due date, we reserve the right to charge a late payment fee of $10.00 and suspend your account.
Dishonored checks will attract an administration charge of $30.00.
You agree to be subject to whatever other administration charges are applicable to the circumstances. These are listed in our 'Other Charges' section. These charges are incorporated as part of this agreement.